Community and Civic Engagement Coordinator

About

We're committed to making Atlanta more civically engaged and equitable and for us, it starts with our team. We live our core values (Collaborative, Authentic, Relentless, Entrepreneurial) every day and we’re looking for an enthusiastic individual who shares our passion for service and our civic pride to join as a Partner Services Coordinator on our Community & Civic Engagement team.

Some more things you should know:

• We have a storied, 35 year history of performing at the forefront of the service sector

• We are a team of fun, high-performing service nerds

• We have a flexible work environment, with offices in West Side, but our best work happens when we are out in the community

• We enjoy a casual, but focused work culture -- we roll up our sleeves and get to work

Job Description

Are you passionate about making a real impact in Atlanta by supporting nonprofit organizations? As our Community + Civic Engagement Coordinator, you’ll be the wizard behind the curtain, crafting strategies and systems to help our 150+ nonprofit partners thrive. By building strong relationships with partners in the food insecurity, educational equity and environmental sustainability sectors, you’ll empower them to deliver excellent and impactful experiences for our 60,000 annual volunteers, ensuring that together, we make a lasting difference in our community.

Partner Support

• Lead the onboarding process for new partners, making sure they feel welcome and prepared to leverage their membership fully.

• Orchestrate our membership renewals, supporting our high retention rate by keeping all contracts, payments and communications up to date.

• Hold our nonprofit partners accountable to compliance with our policies, especially around volunteer verifications.

• Keep an eye on quality in managing partner project submissions, providing meaningful guidance to ensure all projects on our calendar sparkle with impact.

• Support partner programming, providing administrative assistance for episodic initiatives.

Volunteer Leader Management:

• Be a software guru for our partners, facilitating engaging live trainings on how to leverage our technology.

• Provide real time support for nonprofits having trouble or seeking recommendations on software use.

• Work closely with our tech support team on support tickets and resolution delivery.

• Retrieve, compile, and analyze data needed for grant reports and partner communications, transforming numbers into insights.

Volunteer Recruitment & Community Engagement:

• Boost partner visibility by teaming up with our Marketing team on partner project promotional plans.

• Play a key role in our team’s marquee events (Hands On Atlanta Week, MLK Days of Service, 9/11 Day, Million Meal Pack, and others), leading large-scale projects that leave a lasting impact and supporting the behind-the-scenes magic needed to make them happen.

• Dive into the community scene and rock the recruiter role at local events, spreading the word about all the amazing volunteer opportunities with Hands On Atlanta.

Preferred Experience

What We're Looking for

You’re a people person and a problem solver, with an unyielding passion to do something good. The ideal candidate has an entrepreneurial mindset and is interested in engaging and growing our community of civically engaged Atlantans through high touch, scalable communications, and community management. You might describe yourself as curious, patient, resourceful, and a positive force for change.

You have:

• You’re ambitious, gritty, and resourceful—a driving force for positive change in the community.

• You think like an entrepreneur and love the idea of supporting a portfolio of impactful nonprofits and community organizations.

• You’ve got the know-how when it comes to customer service, and are comfortable helping clients who are under pressure themselves.

• You’re a multi-tasking superstar, who can balance many simultaneous projects on different timelines, like a pro.

• Your communication skills are top-notch—whether you’re chatting face-to-face, over the phone, or writing up a storm.

• You’re super proactive, anticipating needs before they’re spoken and not afraid to be persistent in communications.

• You’re comfortable engaging community members in conversation, whether out at a project or hosting an informational table at an event.

• You keep a cool head, work well under pressure, and love being part of a fast-paced, collaborative environment.

• You’re tech-savvy with some experience in CRM and help desk software – we use Golden and Tawk.

Requirements

• Bachelor’s degree.

• 1-3+ years of experience in a related role or in the nonprofit field.

• A valid driver’s license and a reliable ride, plus the ability to navigate around greater Atlanta with ease.

• Solid understanding of Microsoft Office 365 (Word, Excel, Teams, etc.).

• A burning passion for service and civic engagement—you're all in on our mission and vision

• Passion for service and civic engagement (our story, mission, and vision here)

Recruitment Process

Ready to take the lead in creating lasting change in Atlanta? Join us and make a real impact!

OK, let’s talk - To become a member of our development team, you must strike the right balance between an independent worker and team player. Make sure we can see your unique superpowers in your cover letter and resume. While you can apply directly, why not get a warm referral… what better way to demonstrate your awesome people skills?

Equal Opportunity Employer

Hands On Atlanta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hands On Atlanta complies with applicable state and local laws governing nondiscrimination in employment in every location in in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Additional Information

• Contract Type: Full-Time
• Location: Atlanta
• Education Level: Bachelor's Degree
• Experience: > 3 years
• Possible partial remote