Job Title: Bilingual Wish Coordinator (Spanish/English)
Reports To: Director of Wish Granting Posting
Date: November 2024 Experience Level: Entry-level to Intermediate
Overview of Position: The Wish Coordinator has a solution-focused mindset with a passion for critically ill children and a talent for innovative thinking. This position manages logistics, maintains budgets, and provides excellent customer service to families and vendors while bringing a child’s creative vision to life. A successful Wish Coordinator must possess strong relationship-building and project management skills, along with creativity, resourcefulness, a track record of excellent customer service, and keen attention to detail.
Primary Job Duties and Responsibilities:
- Coordinate the planning and execution of wishes, managing a diverse caseload of routine and complex wishes to ensure timely progression through the pipeline. Responsibilities include fostering meaningful relationships with wish families, establishing and maintaining budgets, and planning logistics such as travel accommodations, gift purchases, and celebration events.
- Manage a wish caseload of 50+ wishes, including RUSH wishes for both Spanish and Englishspeaking families.
- Grant between 80-100 wishes throughout a fiscal year.
- Maintain and update all necessary paperwork and medical approvals for each wish.
- Update and audit wish files daily with documentation of actions, correspondence, expenses, and wish planning documents.
- Ensure all aspects of wishes comply with policies and guidelines set by Make-A-Wish® America and Make-A-Wish® Georgia.
- Collaborate with healthcare professionals and the Medical Outreach Manager to secure medical wish clearances and address all medical needs for safe wish fulfillment.
- Available to be on call for wish families traveling, as needed.
- Build strong partnerships with wish families and their assigned wish-granting volunteers, providing consistent, professional communication throughout the wish experience.
- Cultivate relationships with local and national vendors to secure in-kind donations and volunteer opportunities, enhancing the wish experience.
- Support a team-oriented environment by assisting fellow wish team members as needed and engaging coworkers to enhance a positive culture.
- Assists Development and Marketing teams with wish-related needs for fundraising and storytelling efforts.
- Focus on Spanish-speaking resources and needs, including translation and interpretation, bilingual recruiting, and ensuring that Spanish-speaking families have an equitable and inclusive experience.
- Other duties as assigned.
For more information see attached pdf.