Reporting to the Sr. Director of Education Strategy, the Director of Education Operations will partner with key staff across the organization to serve as a leader and accountability driver. This position will oversee the daily operations and strategic initiatives of projects within the organisation, ensuring alignment with customer needs and revenue targets while collaborating closely with senior leadership to enhance and scale the platform in the global education market.
Position Responsibilities:
Responsibilities include but are not limited to the following:
Education Operations
- Lead and oversee the organisation’s strategic projects with the support of a project team, which includes customer management, budget, working with IT to ensure troubleshooting for customers and improvement and support in execution of the organisation’s scale initiatives.
- Create and manage the organisation’s budget and forecast enrolment goals for courses.
- Analyse course metrics, identifying high and low performing courses, to create and contribute recommendations to future planning.
- Co-Lead annual fiscal year planning process with Senior Director of Education Strategy.
- Develop, maintain, and prioritize improvement on cross-educational processes (e.g., scholarships, enrolment, discounts, standard work).
- Identify, establish, and report out on metrics and KPIs that promote, reinforce, and sustain operational excellence over time and prepare organization for current and future business models.
- Establish clear goals that can be tracked and summarized over time; Ensure programs are delivering on impact, reach, team vitality, and financial vitality.
Partner with:
- Finance to create business case for potential new organisation’s partnerships.
- New Business team to manage contracts and critical partnerships.
- IT to ensure timely improvements and updates are completed.
- Operation functions across departments to contribute and maintain consistency and communication channels surrounding organization strategy and objectives.
- Marketing to enhance marketability of the organisation.
- Other relevant departments and functions.
Organize and lead
- Weekly team meetings with IT, LMS Admin, Project Management, and Course ID (as needed).
- Quarterly strategy and pipeline review processes for the organisation.
- Quarterly program reprojection process and escalate financial implications.
- Monthly Sales meeting calls.
- Manage monthly updates of visual management board.
Partnership Development
- Strengthen partnerships with organizations looking to integrate the organisation’s platform into their education strategy. Explore needs, create business case, and oversee operations for partner collaborations.
- Contribute to strategic planning for scaling the organisation’s business. Discuss potential markets, analyse market viability, and estimate time and expense for potential collaborations.
- Work with Sr. Director, Education Strategy, the Design and Development team, and Market Insights to anticipate new courses to put in market.
Leadership
- Serve as a change agent who is comfortable with ambiguity and challenging the status quo.
- Bring expertise or identify SME in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc.
- Drive continuous improvement initiatives for cross-functional teams through the disciplined use of measurements, accountability, analysis, and discussion of process alternatives to arrive at best practices.
- Work collaboratively with staff to overcome organizational inertia, individual resistance to change, or change saturation.
- Closely collaborate and partner with cross-functional teams to execute on strategic initiatives globally and at scale.
Position Knowledge, Skills and Abilities:
General Operations & the organisation
- Excellent interpersonal communication skills, ability to communicate with internal teams and customers.
- Ability to meet programmatic goals and escalate when timelines are at risk.
- Ability to adapt quickly to manage the needs of the business, take and manage risks, and drive results.
- Basic ability to understand technological integrations and enhance learning management system components.
- Strong ability to understand cultural diversity and integrate into all areas of work.
- Strong writing skills, including ability to produce written reports that succinctly describe activities, articulates insights and challenges.
- Excellent communication skills (both interpersonal and written), including superior presentation skills and ability to translate complex or technical content into layman’s terms.
- Commitment to the organisation’s Values.
- Commitment to equity, anti-racism, and the improvement of societal systems.
Data and Financial Management
- Ability to make data informed recommendations and communicate those recommendations effectively.
- Strong quantitative skills including ability to understand, collate, integrate data into all areas of work.
- Understanding of basic accounting principles, financial statements, and budgeting processes to effectively manage financial resources and make informed financial decisions.
- Ability to develop detailed budgets, track expenditures, and implement cost-control measures to align spending with revenue goals and financial targets.
- Capability to develop financial models and scenarios to assess the financial impact of enrolment fluctuations, pricing changes, and other variables on budget projections.
Project and Change Management
- Excellent project management skills, including attention to detail, organization, and managing deliverables to ensure they are achieved within agreed timelines and budgets.
- Negotiation, decision making, and delegation skills.
- Ability to work cross functionally across multiple disciplines within the company.
- Proven ability to drive and achieve large-scale change within complex settings and time constrained goals.
- Ability to maneuver through complex political situations to achieve desired outcomes, including making challenging decisions that support strategic aims and long-term vision.
- Ability to think about whole systems rather than optimize for one part.
- Coaching and motivation building skills to be an effective mentor, employee advocate, and project team leader.
Position Qualifications
Required
- Bachelor’s degree in related field such as Business, Marketing, Public Health Education, etc. or equivalent work experience.
- 7-10 years of experience in progressive roles within operations, education, or relevant industry role.
- At least 3 years of experience focused on financial, business, and operational analytics.
- Demonstrated success executing on large multifaceted projects.
- Technical Experience with: Budgeting and Financial Software, Learning Management Systems, Cloud based Work Platforms (such as Smartsheet).
- Microsoft Office Suite: Advanced Excel, Intermediate- Word and PowerPoint.
Preferred
- Familiarity with the organisation’s Professional Development offerings and a keen interest in advancing the professional development of the workforce to ensure safe, quality care.
- Experience in: Education operations, Program management, Quality improvement, Health systems improvement methodology.
- General Experience with: NetSuite, TopClass LMS, Smartsheet.
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